Cancellation Policy Cancellations and Transfers All cancellations and transfer requests must be made in writing. Customer name changes can be made at any time without charge, except for the Level 3 Award in Automotive Refrigerant Handling (F-Gas) course, where there will be a £25.00 fee. Any incorrect spelling of candidates’ names, where the customer is at fault, will incur a £5.00 fee. Where a customer cancels their place on the course, or requests to transfer to an alternative course or date, the full cost of the course will be due, unless notice
specified below is given prior to course start date:

More than 4 weeks’ notice – No charge
4 weeks’ notice – 30% of the cost
2-3 weeks notice – 50% of the cost
1-2 weeks notice – 75% of the cost
less than 1 weeks notice – 100% of the cost

Refunds
Refunds of monies paid will be made to customers if: 1. TEXA UK cancels the course and does not offer an alternative date. 2. There are individual exceptional circumstances where the customer cannot
attend. 3. A complaint is upheld.
Other Where the customer is to provide a venue and/or equipment, TEXA UK reserves the right to verify its suitability. TEXA UK reserves the right to provide a substitute trainer should the nominated trainer becomes unavailable. TEXA UK reserves the right to re-schedule any commercial programme where
minimum numbers of candidates are required and not achieved.