Delivery and Returns

• Methods of Delivery

  We deliver goods all over the UK, Europe and Worldwide.

  All goods ordered through our website will be dispatched via our courier service, UK Mail or DHL (Europe and Worldwide)

  To see the cost of delivery, add the items you need to your basket. Your delivery options will be displayed to you within the checkout process.

• Placing your Order

  You can order with us in the following ways:

  • Online via our secure server (using a credit/debit card)
  • By phone on 01905 675101

• Dispatch & Delivery

  Items that are available are not necessarily in stock and may take a few days to be ordered and dispatched to you.

  Always call before ordering to get an accurate delivery time.

  We deliver all over the UK & Europe, and the World! We aim to dispatch orders placed before 1:00pm (Monday-Friday) Items are NOT always guaranteed to be delivered next day or the same day due to subject of item availability. (Call for more details)

  Deliveries in the UK (excluding Highlands and Islands)

  Customers in the UK can select from one of the following delivery options, within the checkout:

  • Standard Delivery: Up to 3 days (95% of the time the delivery will be made on the next working day)

   

• Deliveries outside the UK

  Please call for an best possible quotation.

  Delivery Charges

  All delivery charges are calculated at the checkout. (except Europe and worldwide) Once you have added all items to the basket, your options and prices can be seen.

• Tec-Stop Returns Policy – Goods & Services purchased online

  Right of return – 7 day cooling off period

  The customer has the right to return unopened and unused goods or services purchased online within a 7 day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or 7 days from purchase where services are purchased. However the 7 day cooling off period does not apply to the following items:

  • Software purchases where the seal is broken or where download has commenced
  • Web access to an internet service
  • Where goods are specially ordered for the customer (you will have been advised in advance if this is the case)
  • The goods are not in resalable condition or are incomplete

  The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery.

  See our terms and conditions page for full details

• Return of goods incorrectly sent

  Where Tec-stop have sent items not as described or the wrong items, the customer may return the goods for a full refund or exchange. The goods should be returned either by a means providing proof of delivery or the customer should contact Tec-stop to arrange collection. Reasonable cost of return of incorrectly supplied items will be refunded by Tec-Stop. Where incorrectly supplied goods are returned for refund, the cost of outward shipping will be refunded.

  See our terms and conditions page for full details

• Return of goods not fit for purpose, damaged or faulty

  The customer should advise Tec-Stop in writing where any goods are damaged on receipt, faulty or not fit for purpose as soon as the customer becomes aware of the issue. Subsequent use of the item or any attempt to repair the item may invalidate the warranty. If you have notified us of a problem with the goods within 30 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

  Tec-Stop shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

  This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

  See our terms and conditions page for full details

• Complaints

  Any Complaints should be sent in writing by email to info@tec-stop.co.uk or by post to:

  Tec-Stop
  Unit 87a Blackpole West T/E
  Worcester
  WR3 8TJ

  Complaints should be made immediately any fault, damage or other issue becomes apparent. Please state the nature of the issue as well as the product purchased and any transaction number or invoice/proof of purchase to allow the matter to be dealt with as rapidly as possible.